We hope that you are delighted with your order. However, if for any reason you are not fully satisfied, you may request a return within 14 days of delivery. Once your return request has been approved, you then have a further 14 days to send your order back to us.
Items must be returned in their original, unworn condition with all original packaging and accessories, including the cream DMY presentation box, protective case, cleaning cloth and care guide. Returns showing signs of wear, scratches, damage or missing components may not be accepted. Where an item is returned without its original packaging or accessories, we reserve the right to make a deduction from your refund to reflect any reduction in the item's value.
HOW TO RETURN YOUR ORDER
Returns can be initiated directly via the Aftercare link included in your original dispatch confirmation email.
Alternatively, use the appropriate portal below. Your return must be sent back to the warehouse your order was dispatched from.
Orders dispatched from our UK warehouse
For UK and any international orders dispatched from the UK only.
START A UK WAREHOUSE RETURN ↗
Orders dispatched from our US warehouse
For US orders dispatched from the US only.
START A US WAREHOUSE RETURN ↗
If you are unsure which warehouse dispatched your order, please contact us before arranging your return.
To begin your return:
1. Enter your Order Number and shipping postal code
2. Select the item(s) you wish to return
3. Follow the instructions provided within the portal
RETURN SHIPPING
UK Returns
A £3.99 fee will be deducted from your refund when using our pre-paid Royal Mail return label.
US Returns
For orders dispatched from our US warehouse, returns must be sent to our US warehouse. A $5.99 fee will be deducted from your refund when using our pre-paid USPS return label. Occasionally, US orders may be dispatched from our UK warehouse due to stock availability. These orders must be returned to our UK warehouse. A pre-paid return label is not available for these orders, and customers are responsible for arranging and paying for their return shipment using a tracked and insured service.
Other International Returns
All other international returns must be sent to our UK warehouse. Customers are responsible for arranging and paying for their return shipment using a tracked and insured service. Please mark your parcel as ‘Returned Goods’, as we are unable to cover any import charges incurred on returns. Please retain your proof of postage and tracking details, as DMY Studios cannot be responsible for items lost or damaged in transit.
REFUNDS
Please allow up to 5 business days for returned parcels to arrive at our warehouse, and a further 3 business days for processing once received. Refunds will be issued to the original payment method. Depending on your payment provider, funds may take up to 10 working days to appear in your account. Original shipping charges, duties and taxes are non-refundable.
